A global software company providing innovative property management solutions and services in every real estate market. They are focused on providing our customers with superior products and outstanding customer service. They are passionate about technology and believe work should be fulfilling and fun! The company is committed to their customers, employees and the communities where they live.
A company with over 40 locations and 7,000 employees dedicated to making great real estate software products and fostering a collaborative work environment.
They are looking for motivated, enthusiastic team players with great customer service skills to provide technical support for their fast-growing software product.
What you will do
Provide amazing customer support through live chat for new and existing clients
Use your problem-solving skills to troubleshoot application issues
Follow up on any issues requiring research or information from clients
Create write ups for escalated issues, log cases and create documentation for issue resolution
Build rapport with customers and complete set ups with coordinated weekly calls
What you will have
Knowledge of the property management and lettings process
Awesome written and verbal communication skills
Phenomenal customer service skills and desire to go the extra mile
Excellent attention to detail and ability to follow processes
High comfort level troubleshooting and providing support over chat
Great people skills and the ability to be personable and professional
Flexibility, and the ability to manage changing priorities
For further details please contact Olivia - firstname.lastname@example.org
Get in touch with LMRE
We are always seeking new talent for great opportunities call 07800 991985