Our client is looking for a dynamic, driven Customer Success Director to lead the business development team and drive the business forward in all areas.
Our client is the home of information for the Real Estate industry- connecting individuals with company information through its digital platform.
Overview of the Job
An experienced candidate is required to directly manage the Customer Success, Executive, Marketing and Content Manager and Executive Assistant. The role requires a passion for growing networks, creating partnerships and nurturing relationships. Attention to detail is essential to oversea the team’s processes and look after important client accounts. This role is very much client facing and the candidate will be out representing our clients brand at Industry events and in meetings. Therefore confidence and excellent communication skills are also vital to enable effective communication of the product with potential clients. There will also be opportunities to contribute to product development through feedback from clients and discussing feature ideas with the CEO and development team.
The candidate must have had some experience working in the real estate industry and a little black book of contacts would be ideal.
Leading the overall BD strategy
Identifying new leads and pitching the appropriate services
Contacting potential clients via email or phone to establish rapport and set up meetings for CEO or yourself
Attending events and managing the coverage at them, this may include speaking on behalf of the company
Creating new relationships with media partners and maintaining current ones
Managing key accounts and accounts of any clients you get board
Upselling to existing content providers
Organising all marketing materials
Overall direction on social media strategy but with team members to help implement it
Tracking the media partnerships
Helping to push the brand forward with ideas and initiatives
Assist in analysing marketing data (campaign results, conversion rates, traffic etc.) to help shape future marketing strategies
Ensuring they are getting exposure to the industry through applying to events, panels and more
Writing Press Releases
Product - reporting bugs and feature requests
Excellent written and verbal English
Impeccable interpersonal skills
Ability to use initiative
Ability to solve tough problems
In-depth knowledge of the industry and its current events
The ability to handle pressure and meet deadlines
Skill in prioritising and triaging obligations
Attention to detail
Excellent time management and organisation
Hardworking and self motivated
Ability to be flexible in order to work in a startup environment