Our client, a deposit free renting platform are looking for a End of Tenancy Administrator!
They’re all about connecting people, and in order to provide the best service possible, they need a dedicated team who strive to make the end of tenancy process as seamless as possible. As part of the wider ops team, you’ll be an integral part of the customer journey - you’ll be the bridge between the landlords, agents and tenants and the product can’t thrive without you!
Who you are:
Own the collection and verification of information required from agents and landlords to successfully process end of tenancy charges
Help tenants in their interaction with the platform so that they can accept, dispute or negotiate any charges and claims made by the landlord or managing agent. This could include explaining the sometimes complex world of property rules, regulations and law
Follow, improve and iterate on the end of tenancy process, using data and technology to ensure the operation is as smooth as possible
Project manage multiple cases at once, maintaining an excellent standard of service
Ensure transparency across both stakeholders and colleagues, communicating the process, outcomes and challenges relating to settling end of tenancy charges
Through the application of all of the available tools, aim to close every case with a successful payment by the tenant of each of the eventual charges which have been allocated so that the landlord is reimbursed in accordance with the tenancy agreement.
What you’ll do:
Well versed in the property industry and especially in the management of residential tenancies.
Building rapport quickly is something you don’t even need to try to achieve; it comes as naturally as wanting to provide a great service
A strong believer in what they’re trying to achieve, becoming a product and process expert is your priority
Able to facilitate negotiations to make them as frictionless, fair and transparent as possible
You understand the importance of attention to detail, and are able to follow through on a process (or improve it as needed!)
Able to use your knowledge of residential tenancies, the checkout process and property management generally to train and help managing agents and landlords use the our client products fairly and efficiently.
What’s in it for you:
Whatever gear you need to best do your thing (Macs / PCs, iphones / S8 etc)
Holidays: 25 days’ holiday a year (plus UK public holidays
Socials: They like to bring everyone together for a weekly team lunch, regular social events and get-togethers in a fully stocked kitchen with snacks, fruits and drinks!
Learning and training: They’ll contribute towards training courses and conferences that help you learn and grow professionally and personally
Personal development: Following a motivating career path, they value growth from within the busines and encourage people to step up.