Our client is the number one SaaS solution for commercial real estate and are looking for a Solutions Engineer based in London.
ABOUT THE ROLE:
The Solutions Engineer helps our clients customers and prospects develop and implement strategies to take their real estate platforms to entirely new levels. Through collaboration with the Revenue, Product, Engineering and Customer Success teams, the Solutions Engineers develop unique solutions that help our customers implement streamlined processes and optimize their revenue generating activities throughout their organizations and extended partner network. The Solutions Engineer is a dynamic player within the our clients sales organization where expertise in design, business consulting and technology is leveraged every day to drive innovation. The Solutions Engineers are advising and teaching our clients customers about how our clients products and services drive ROI and efficiency throughout their organizations.
Deliver Success through a Solutions Driven Approach
Through our clients platform bring to life the problems uncovered during the discovery process; deliver a effective experiences that relate the customers to the business problems they are trying to solve for to the software demonstration they are experiencing.
The SE will need to be comfortable discussing the challenges and needs of the industry with C-Level Executives the team engages with. As a Subject Matter Expert, credibility is everything.
Our clients customers expect engagement in their language and terms with a focus on their unique needs.
Executes the Sales Methodology as the “solutions expert” in collaboration with the sales teams
Leads the customer to the solution by focusing on the unique business value and impact to each client by leveraging key success metrics, analysis, and business intelligence tools to motivate action and understanding the impact of status quo
Business Problem Solving and Technical Excellence -
Solutions Engineers drive the discovery process. Through thorough engagement with their clients and prospects, the Solutions Engineer will take ambiguous and complex business problems, define them through research and collaboration with key stakeholders, and summarising the needs and goals in a business case that delivers cohesive solutions through innovative solutions
Understands client workflows and is highly effective at aligning their capabilities to the challenges, needs, and goals of customer organisations
Manage our clients Solutions demo environment to ensure highest value product demos
Engages confidently in technical discussions with clients relating to technical and non-technical personas, including forming deployment plans and implementation strategies
Understands the core technology foundation (architecture, database, security, etc.) for their platform and can quickly analyze the tech stack’s of their clients and prospects
Brings expertise and builds client’s confidence in the selection of their solutions by detailing the clients on-boarding and integration process
Maintain internal point of view and positioning on competitive solutions, products and services
The Solutions Engineer needs to have considerable knowledge and experience working with Commercial Real Estate clients or proptech
Understands the dynamics of the CRE industry including the implication of different company types (CPs, LPs, REITs, Fund Managers, Developers, etc.)
Adapts conversation and effectively tailors message based on company type and individual persona
Relates to the specifics of a client situation connecting the learnings from discovery process to the capabilities of our client
Navigates effectively discussions relative to the CRE industry and company specific workflows
Positions our clients Capabilities within the CRE industry technical ecosystem (Yardi, MRI, Argus, Salesforce, etc.)
The Solutions Engineer should understand the detailed financial calculations that drive commercial real estate decisions
Discusses the financial modeling capabilities confidently and convincingly in customer interactions
Knows the key financial measures of success for each CRE company type and persona
Understands calculations such as NER and NPV as they relate to potential leases and that lease’s impact on building-level cash flows
2+ years of full-time work experience at a tech company or a startup. CRE or CRE technology experience / SaaS sales or Solutions consulting experience is a major plus
Sophisticated written and verbal communication skill, especially an ability to communicate technical / product value to a business audience Proven ability to deliver compelling and engaging presentations to key decision makers and executives
Ability to quickly adapt in client meetings to position the product based on value drivers
Strong problem-solving skills that enable you to identify, deliver, and create the best client solutions
Experience with CRE ERP / Accounting Systems a plus
Database / SQL / Systems Integration and deployment experience a plus
An intrinsic curiosity and desire to always learn more