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Account Manager

Competitive

Milton Keynes

A global software company providing innovative property management solutions and services in every real estate market. They are focused on providing customers with superior products and outstanding customer service. They are passionate about technology and believe work should be fulfilling and fun! The company is committed to their customers, employees and the communities where they live.

Main Duties:

  • Prioritisation of queries received
  • Identification of the cause of queries received
  • Identification, and subsequent management, of a resolution plan for queries received
  • Identification of non-support queries and subsequent escalation of these queries to the appropriate area
  • Advising clients of the status of their queries
  • Maintaining the support logs accordingly with all actions taken and information gathered during the resolution of queries
  • Escalating any issues identified during day-to-day activities to Management

Experience/Education

  • Financial accounts knowledge essential
  • Knowledge of accounts payable and accounts receivable processes
  • Ability to interrogate databases using Structured Query Language in SQL
  • Server environments
  • Highly computer literate with knowledge of Microsoft Windows & Office
  • Experience in the property industry
  • Problem solving and analytical skills

Disposition:

  • Customer-focused, with a desire to help people
  • Ability to work in a pressurised environment
  • Able to deal with difficult and demanding people
  • Excellent communicator with good telephone manner
  • Patient & tolerant
  • Methodical
  • Good time management
  • Team player

For further details please contact Lucy - 

lucy.wright@lmre.co.uk

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